Work

An Identity Built For Progress

At its heart, Warm Welcome reinforces Baltimore as a city where everyone belongs. It’s a pledge to support, embrace, and celebrate diversity. More than urging businesses to act, it provides a path to progress. Coven recognized the power of Warm Welcome to inspire change, shaping a new identity that radiates strength and optimism.

Work

An Identity Built For Progress

At its heart, Warm Welcome reinforces Baltimore as a city where everyone belongs. It’s a pledge to support, embrace, and celebrate diversity. More than urging businesses to act, it provides a path to progress. Coven recognized the power of Warm Welcome to inspire change, shaping a new identity that radiates strength and optimism.

Work

An Identity Built For Progress

At its heart, Warm Welcome reinforces Baltimore as a city where everyone belongs. It’s a pledge to support, embrace, and celebrate diversity. More than urging businesses to act, it provides a path to progress. Coven recognized the power of Warm Welcome to inspire change, shaping a new identity that radiates strength and optimism.

Work

An Identity Built For Progress

At its heart, Warm Welcome reinforces Baltimore as a city where everyone belongs. It’s a pledge to support, embrace, and celebrate diversity. More than urging businesses to act, it provides a path to progress. Coven recognized the power of Warm Welcome to inspire change, shaping a new identity that radiates strength and optimism.

Visit Baltimore

Industry:

Tourism & Hospitality

Branding

Visit Baltimore

Industry:

Financial Services

Branding

Visit Baltimore

Industry:

Tourism & Hospitality

Branding

Visit Baltimore

Industry:

Tourism & Hospitality

Branding

The Challenge

Visit Baltimore launched the Warm Welcome pledge to inspire the 

city’s tourism, hospitality, and broader business community to take meaningful action towards making the city a more inclusive place. The initiative’s goal is to ensure every visitor—regardless of their background or origin—feels seen, heard, and genuinely welcome.
As the pledge expanded to include DEI educational resources and training sessions, it gained tangible momentum, achieving national recognition within the destination marketing industry. This growing prominence emphasized the need for Warm Welcome to establish a stronger identity.

Our Solution

The branding demanded a visual language that harmonized with Visit Baltimore’s bold and established aesthetic. At the same time, it needed to embody the essence of Warm Welcome. We needed to capture its spirit of acceptance, support, and inspiration—while remaining authentic to the city’s dynamic personality.

Influenced by the program’s mission to encourage fresh perspectives, the primary icon’s “W” shape reimagines city buildings, bending and morphing to symbolize infinite viewpoints. Heavy line work, shape reverberation, and playful patterns expanded this concept into a scalable, energetic identity system, breathing life into every execution.

Upon launch, the new identity garnered overwhelmingly positive feedback from Visit Baltimore’s members and stakeholders, renewing a sense of commitment to Warm Welcome’s significant purpose.

Wondering about our branding process and whether it could work for you? Let's talk.